Refund policy

We'll give it to ya straight: every shirt we sell is printed to order, just for you. We’re not big enough to have a warehouse (yet). That shapes everything below.

THE DT GUARANTEE
If the quality of your item isn't what you expected, email us at CustomerTLC@deadthreads.com within 14 days of delivery and send it back. We'll refund you in full. You cover return shipping, we cover the rest.

IF WE MESSED UP
Crooked print, hole in the shirt, wrong item, or it doesn't match our size chart? We fix those FREE and FAST, no return required. Email us ASAP with photos. For size chart issues, lay the shirt flat with a tape measure across it, like in our size charts, and snap a pic.  

SIZE ISSUES
Because everything is made to order, we can't offer free returns or exchanges if you ordered the wrong size. Before you buy, check the size chart on every product, use our "WHAT'S MY SIZE?" guide, or just message us. We will find you the absolute BEST fit. Seriously, we do this all day. If you still land in the wrong size, email us within 14 days and we'll get you a replacement at 80% off. This one-time offer applies once per customer, ever, so measure twice.

TIMING
Tell us about any issue within 14 days of delivery. After 14 days, our ability to help gets limited fast.

CONFIRMATION EMAILS
Made a mistake on your order? That's what confirmation emails are for. Contact us within 24 hours and we'll try to catch it before printing starts. We move quick, so we can't guarantee we'll catch it, but we really do try. This is why we send the confirmation emails. By making a purchase with us, you acknowledge it is your job to check your confirmation email.

A FEW SCENARIOS WE CAN'T REFUND
Wrong shipping address. If your package comes back to us because the address was incorrect or outdated, we'll re-ship it once you cover the re-shipping fee (we don't make money on this). If it was our error, re-shipping is on us. Please double-check your address at checkout, especially unit numbers and recent moves.

Accidental purchases. Express checkouts like Apple Pay make it easy to order without meaning to, and they'll use whatever address is saved on your device. Once printing starts, we can't cancel or restock the order. Check your cart and address before confirming.

Missed confirmation emails. Some email providers (looking at you, Hotmail) send our confirmations to Junk. Check your spam folder so you can catch any order issues within the 24-hour window.

QUESTIONS?
 Email CustomerTLC@deadthreads.com or use our Contact form. A real human (not an AI agent) will get back to you.